Terms and Conditions & FAQ


  • How to book?

    To confirm your booking please send an email to with the following information:

    1. – Full names of the people travelling
    2. – Passport number and expiry date
    3. – Mobile contact number
    4. – Arrival/Departure times
    5. – Dietary requirements (vegan, vegetarian, gluten-free etc)
    6. – Special events during the Safari

    Once you confirm your booking, an email will be sent to you from our booking office, Sunworld Safaris, containing the invoice along with our bank details.

    As your departure date approaches, you will receive a comprehensive itinerary and additional information about the safari.

    To keep everyone connected and informed, we create a WhatsApp group for all participants, and we also organize regular Zoom meetings before the departure date. This ensures that everyone is well-prepared and excited for the upcoming adventure!


Upon confirming your booking, you hereby acknowledge and agree to abide by the following terms and conditions.

  • Minimum number of participant

    A minimum of 10 participants is required. Should we not reach the number, we can postpone the safari or refund you.

  • Deposit

    Upon written confirmation from Sunworld Safaris Ltd. pls. note that you are required to pay a deposit as outlined in writing at the time of confirmation. You will also receive our company invoice which will state the amount to be paid. A deposit payment can range from 20 – 30% depending on the time frame of booking to start of safari. Depending on the amount, we may request for a second installment. Rest payment must always be 4 – 8 weeks prior to commencement of the safari and have reached our account in full. In some cases (last minute bookings) Sunworld Safaris Ltd. reserves the right to request for full payment up-front. (prior to start of the safari). Full payment for vehicle hire / safari has to be received before commencement of the trip.

  • Payments method

    1) BANK TRANSFERS: where payment is made by a bank transfer.

    2) CREDIT CARD: payments by credit card, a surcharge can be added to cover the processing of payment. (we shall communicate the same to you in writing) Also, credit card payments can be accepted via an on-line platform, called DIRECT PAY ONLINE. We will send you a link for the payment required.
    We also accept payment via PAYPAL and for PESAPAL, specifically from April 2018.

    ALL bank/credit card charges are to be paid by the client.

  • Change of itinerary

    Demand for Safaris is very high and can lead to a shortage of lodge/hotel accommodation at times during some seasons.

    All bookings will be confirmed by us in writing as we confirm beforehand from our suppliers.

    On occasion, changes may be necessary. Hotels/lodges/camps where specifically named are given as an indication of the category, and rooms may be reserved at similar hotels/lodges/camps. We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice must be accepted when booking. This rarely happens. Single rooms are available at a supplementary cost.

    Safari four-wheel drive vehicles will be provided according to the route and number of participants and as confirmed to you in your booking confirmation.  English speaking chauffeur/guides are provided. Occasional mechanical problems, changes of lodge or adverse road conditions may in turn end to a changed routing or game viewing without prior notice being given.

    We reserve the right therefore to offer substitutes of equal value or to cancel the operation of any tour. In practice, very few itineraries are affected but a little flexibility, on your part, will ensure that your tour is unique and rewarding.

  • Liability

    a) The company is insured against legal liabilities arising from injuries, which might be received by passengers while in its vehicles. You are however strongly advised to take out your own insurance against the risks inherent in traveling in an undeveloped country especially as there may be times
    when your tour visits remote regions without the means of rapid evacuation and medical facilities. Please remember that your Supplier does not undertake to provide such assistance at its expense, hence our strong recommendation that you arrange your own insurance to cover such eventualities.

    b) The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sightseeing, tour and transport, whether by aircraft, rail, motor coach, ship, boat, or any matter howsoever except when the passenger is being carried in transport owned by the company.

    c) The company’s obligations apply to those services, which they agree to provide on your behalf. We cannot be held liable for any third party arrangements you arrange in conjunction on your own. For example we cannot be held liable if you miss your tour departure because you fail to arrive at the departure point at the agreed time.

    d) The company’s liability to passengers carried in its own vehicle governed by the laws of the respective country and all claims are subject to the jurisdiction of the courts of the respective country and all claims are subject to jurisdiction of the courts of the respective country in which services are provided.

    e) The company reserves the right to employ sub-contractors to carry out all or part of the services agreed to be supplied and in the event of the exercise of such right the terms relating to the Company’s liability shall apply.

    f) Whilst every care is taken, the Company cannot be held responsible for the loss or damage of baggage. It is therefore advisable to affect separate baggage insurance.

    g) 1. In the event that a claim is made against Sunworld Safaris Ltd in respect on any loss or damage occasioned by the breach of contract, negligence or other fault of the Company, the Company shall be liable to indemnify the Travel Agent or Tour Operator (as the case may be) in the courts of the country in which services are provided if the Travel Agent or Tour Operator (as the case may be) had submitted jurisdiction of the said courts.

    2. In respect of any such claims as mentioned in sub clause (1) of this clause, the Company shall be under no liability expressly assumed in this clause.
    1. For the purpose of this clause, the Company shall be deemed to include its servants and agents and shall be deemed to contract on behalf of such servant and agent.

  • Cancellation Policy

    The following cancellation charges will be payable. Should you need to cancel you must notify the supplier (Sunworld Safaris Ltd) immediately in writing. In this eventuality your deposit is non-refundable. Cancellation fee from 90 days and over – Deposit forfeit Cancellation fee from 90 – 60 days – 50% Cancellation fee from 59 – 31 days – 75% Cancellation fee from 30 – 00 days – 100%

  • Prices

    Prices are based on fares and other costs prevailing at the time of publication and are subject to change without notice if fares or costs subsequently vary.

    All prices are subject to change and availability.

  • Updated Covid Regulations

    Proof of vaccination is no longer required


  • International air travel

    Please note that international airfares are not included in the quotes provided. Our services focus solely on ground arrangements in Kenya, encompassing arrival and departure transfers, internal or regional flights, as well as all expenses related to accommodation, inland transportation, and food, as clearly specified in the “includes/excludes” section of the itinerary.

  • Who can participate?

    Calling all ukulele players, regardless of your skill level! Our workshops are thoughtfully designed to cater to every proficiency, ensuring that everyone can relish the experience and discover something new to learn and enjoy!

  • Wi Fi and charging devices

    • Most camps & lodges offer free Wi-Fi .
    • Most of our vehicles have sockets for charging your devices while on the road.  Kenyan electrical sockets are UK type, 3 pin square – 220 volts

  • What should I pack?

    • Light cotton clothing during the day such as T-Shirts & shorts.
    • Long-sleeved shirts and long cotton trousers (or jeans), sweaters for the evening
    • Windbreaker/rain jacket for the early morning and evening game drives
    • Sun Hat/cap
    • Swimming outfit
    • Good and comfortable walking shoes (e.g. sneakers) for safari.
    • Flip flops or sandals for lodge/camp and on the beach
    • High-factor sunscreen and after-sun lotion
    • Toothbrush & toothpaste
    • Hairbrush
    • Deodorant or antiperspirant
    • Medication such as Malaria prophylaxis, motion/air sickness pills, insect repellent, painkillers etc. However, we always recommend that you consult your doctor when it comes to drugs for updated information.
    • your Ukulele 
    • camera

  • How much luggage can I carry?

    Please ensure that your baggage is packed in soft bags and should weigh no more than 15 to a maximum of 20 kgs per person. It’s possible to store luggage during the safari either at your hotel if you are returning there after your trip or in our offices. Most lodges have laundry facilities.
    On-air safaris, the maximum luggage allowance per person is strictly 15 kgs including hand luggage in soft bags. As the aircraft are small the luggage space is limited.

  • Tips

    Tips are optional but well accepted. The suggested tip is between $10 and $15 per room/day, Lodges and camps have usually a tip box.

    Safari guide should be tipped separately.

  • How is the weather like?

    Situated on the Equator, Kenya, boasts a unique climate without distinct seasons like those found in the Northern and Southern hemispheres. East Africa delights visitors with its pleasant weather throughout the year, making it an ideal destination for safaris and game viewing regardless of the season.

    The region experiences two rainy seasons:

    • The short rains, typically fall from late October to November.
    • The long rains, usually occur from late March to the end of May.